Privacy Policy

This Privacy Policy explains how Ebazzari (“Ebazzari”, “we”, “us”, or “our”) handles personal information when you use ebazzari.com and related services. By using the platform, you acknowledge this policy. If you do not agree, please discontinue use of Ebazzari.

1. Who we are

Ebazzari is a Pakistan-focused online marketplace that connects buyers with verified shops and individual sellers. We provide product listings, classified ads, messaging, cart and checkout, and seller workspace tools. For privacy-related questions, contact us at ebazzariteam@gmail.com.

2. Information we collect

2.1 Account & profile information

When you register or update your account, we may collect:

• Name, email address, and password (stored in hashed form).
• Phone number and delivery address when you provide them for orders or profile completion.
• Email verification status and account role-scoped settings.

2.2 Seller applications

If you apply to sell on Ebazzari, we collect business and identity information, which may include:

• Shop name, business type, city, and contact details.
• Identity verification documents (e.g. CNIC or passport images) uploaded for review.
• Application status, review notes, and communication related to approval.

2.3 Listings & seller content

When you create product listings, classified ads, or shop content, we store:

• Product titles, descriptions, prices, categories, images, and inventory data.
• Shop branding, logos, and storefront information.
• Moderation status and admin review records for marketplace safety.

2.4 Orders & transactions

When you place or fulfil an order, we may process:

• Order items, quantities, prices, and payment method selected (e.g. cash on delivery).
• Delivery address and contact details needed to complete the order.
• Order status, timestamps, and related communication between buyer and seller.

2.5 Messaging

Messages sent through Ebazzari chat are stored on our systems so that buyers and sellers can communicate securely within the platform. We may review reported messages for policy enforcement.

2.6 Technical & usage data

When you visit Ebazzari, we automatically collect certain technical information, such as:

• IP address, browser type, device information, and operating system.
• Pages viewed, search queries, referral URLs, and approximate location derived from IP (city/country level).
• Session identifiers, cookies, and similar technologies described in Section 8.

3. How we use your information

We use personal information to:

• Provide, operate, and improve the Ebazzari marketplace and seller tools.
• Create and manage your account, verify your email, and authenticate logins.
• Process shop applications, verify seller identity, and assign workspaces.
• Display listings, process orders, and facilitate buyer–seller communication.
• Moderate content, investigate reports, prevent fraud, and enforce our Terms of Service.
• Send service-related emails (e.g. verification, order updates, application status).
• Analyse usage trends to improve search, recommendations, and platform performance.
• Comply with legal obligations and respond to lawful requests from authorities.

4. How we share information

We do not sell your personal information. We may share data in these situations:

• Between users: When you place an order, relevant details (such as name, phone, and delivery address) are shared with the seller to fulfil the order. Shop profiles and public listings are visible to other users.
• Service providers: We use trusted third parties for hosting, email delivery, file storage, analytics, and similar infrastructure. They process data only on our instructions and under appropriate safeguards.
• Legal & safety: We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect users, prevent fraud, or enforce our policies.
• Business transfers: If Ebazzari is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to this policy.

5. Identity verification documents

Shop owner applications may require government-issued ID uploads. These documents are used solely for verification and fraud prevention. Access is restricted to authorised Ebazzari staff. We retain verification records only as long as needed for compliance, dispute resolution, and platform safety, then delete or anonymise them where appropriate.

6. Data retention

We keep personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. You may request account deletion; some information may be retained in backups or logs for a limited period, or where the law requires retention (for example, financial or identity verification records).

7. Security

We implement reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and access controls for sensitive data such as verification documents. No method of transmission or storage is completely secure; please use a strong password and keep your login credentials confidential.

If you believe your account has been compromised, contact us immediately at ebazzariteam@gmail.com.

8. Cookies & similar technologies

Ebazzari uses cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the platform. You can control cookies through your browser settings; disabling certain cookies may limit some features (such as staying logged in).

Types of cookies we may use include:

• Essential: Required for authentication, security, and core site functionality.
• Functional: Remember choices such as city or display preferences.
• Analytics: Help us understand how visitors use Ebazzari so we can improve it.

9. Your choices & rights

Depending on applicable law, you may have the right to:

• Access, update, or correct personal information in your account settings.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Object to or restrict certain processing, or withdraw consent where processing is consent-based.
• Opt out of non-essential marketing communications (service emails may still be sent).

To exercise these rights, email ebazzariteam@gmail.com. We may need to verify your identity before fulfilling a request.

10. Children’s privacy

Ebazzari is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will take steps to delete it.

11. International users

Ebazzari is designed for users in Pakistan. If you access the platform from outside Pakistan, your information may be processed and stored on servers located in Pakistan or other countries where our service providers operate, under safeguards consistent with this policy.

12. Third-party links

Listings, shop pages, or ads may link to external websites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information with them.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Material changes may be communicated via the platform or email where appropriate. Continued use after changes take effect means you accept the updated policy.

14. Contact us

For privacy questions, data requests, or concerns about how we handle your information, contact:

Ebazzari Privacy Team
Email: ebazzariteam@gmail.com
Website: ebazzari.com